Our privacy policy

Dreamy Cow Privacy Notice

  1. The Purpose of this Notice : 

This privacy notice is designed to help you understand how Dreamy Cow uses and protects any information that you give when you use this website.

We will collect and process information that is commonly known as personal data.

This Notice 

  1. describes how I collect, use, share, retain and safeguard personal data and 
  2. sets out your individual rights to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

  1. What is Personal Data : 

Personal data is information relating to an identified or identifiable natural person.  Examples include an individual’s name, age, address, date of birth, gender and contact details.

Personal data may contain information which is known as special categories of (sensitive) personal data – relating to and not limited to an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership. genetic and biometric data or data relating to sexual orientation.

Personal data may also contain data relating to criminal convictions and offences.

  1. Personal data we collect : 

If you visit our website (www.dreamycow.co.uk) we may collect your personal data through your unique online electronic identifier. (This is commonly known as an IP address.)

We will collect electronic personal data when you visit our website where I will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to monitor visitor behaviour when viewing website content, navigating our website and when using features.

Where we collect data directly from you we are the data controller.

Where we use third parties to process your data, these parties are known as processors of your personal data.

A data “controller” means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A data “processor” means the individual or organisation which processes personal data on behalf of the controller.

As the data controller I may collect and process the following personal data:

  1. An individual’s name, job title and business name
  2. Contact information including email address and mobile phone number
  3. Demographic information such as postcode, preferences and interests

If you object to the collection and use of your personal data we may be unable to provide you with the service.

For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.

If you require more information about how I collect personal data and with whom I share data please contact me by email – dreamycow@btconnect.com.


  1. Why do we need your personal data?

We require this data to help us understand your needs and provide you with a better service. It will allow us to offer, quote, provide, invoice and seek feedback to improve our products and service.

If you contact us to enquire about Dreamy Cow, we consider that we have a legitimate business interest to provide you with information including new product launches and special offers.

You may request to be withdrawn from any promotional or marketing emails or other contacts from us at any time by emailing dreamycow@btconnect.com.

(We have no intention of sharing your personal data with third-parties for marketing purposes.)

  1. Data Security : 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your personal data is limited to me and any third parties who have a business need to know such data.  

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Your rights : 

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing.  Individuals can also request the deletion of their personal data.

These rights are known as Individual Rights under the Data Protection Act 2018. 

The following list details these rights:

–       The right to be informed about the personal data being processed;

–       The right of access to your personal data;

–       The right to object to the processing of your personal data;

–       The right to restrict the processing of your personal data;

–       The right to rectification of your personal data;

–       The right to erasure of your personal data; 

–       The right to data portability (to receive an electronic copy of your personal data);

Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however, if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health-related matters.

If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact us (dreamycow@btconnect.com).

We will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

  1. Complaints :

If you are dissatisfied with any aspect of the way in which we process your personal data please contact us (dreamycow@btconnect.com).  

You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).  The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.

Contact us


Culloden Farm,
Twycross, Leicestershire


01530 272 000

Our ice cream can be purchased directly from the farm or from a growing number of local outlets. Please contact us for further information.